Frequently Asked Questions
Everything you need to know about shopping with Urban Pulse.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination. You will receive a tracking number as soon as your order ships.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original condition with tags attached. Returns are free for domestic orders. Please visit our Refund Policy page for more details.
How do I find the right size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tighter fit. Feel free to contact our support team for specific advice.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order?
We process orders quickly to get them to you as soon as possible. If you need to make a change, please contact us within 1 hour of placing your order. We cannot guarantee changes after this window.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Still have questions?
We're here to help you with any other inquiries you might have.
Contact Support